Our hours vary slightly by location. You can find up-to-date hours for each café on our locations page.

Yes, our flagship café at 35 Laurel Street is available for private or public events. For details and bookings, contact us at events@happygoatcoffee.com.

Yes. We offer a variety of dairy alternatives, including oat and soy milk, and some of our food items are vegetarian or vegan-friendly. Just ask your barista!

Most of our cafés have patios where dogs are welcome to hang out with you. Indoors, local by-laws do not allow animals (aside from service dogs), but you are always welcome to come in for a to-go order.

Yes. All of our coffee is roasted to order in Ottawa, then shipped directly to you for peak freshness. We never send out stale stock.

Yes, but pickup is only available at our flagship café located at 35 Laurel Street in Ottawa. Just select “Local Pickup” at checkout if that’s your preferred location.

As soon as your order ships, you’ll receive a tracking link by email. You can also check your order status anytime by logging into your account.

Yes. When adding a coffee to your cart, you can select your grind preference from the grind options.

If your order hasn’t been roasted or shipped yet, we may be able to make changes. Contact us as soon as possible.

If your order hasn’t shipped yet, we can usually update the address. Contact us right away with the correct information. Once an order has shipped, changes may not be possible.

Digital gift cards are emailed shortly after purchase. If you haven’t received it, please check your spam or promotions folder. Still missing? Contact us and we’ll resend it.

If your tracking number shows no movement or the package is significantly delayed, contact us and we’ll look into it with the carrier.

We’re here to help. If something arrived damaged, incorrect, or missing, let us know and we’ll make it right.

Yes. We offer digital gift cards for online purchases and physical gift certificates at our cafés. At this time, they are not interchangeable, online gift cards cannot be used in-store and vice versa.

If you accidentally bought a digital card but meant to get a café certificate, you can use the digital card to purchase the physical one and we’ll mail it to you.

Try resetting your password using the “Forgot Password” link on the login page. Still having trouble? Contact us and we’ll help you get back in.

Because coffee is perishable, we can’t accept returns on beans. If you are not happy with your purchase, contact us and we'll make it right.

For merchandise or brewing equipment, we can only accept returns on products that are still in their original, unopened condition. We cannot accept returns on used merchandise (unless it is defective). Once we receive your returned item, we will inspect it to verify any damage and then refund the amount via your original method of payment. Refunds, exchanges, and returns on merchandise must be completed within 14 days of receiving your order.

Our coffee subscription delivers freshly roasted beans from our Ottawa roastery straight to your doorstep, just the way you like it. Choose your favourite coffee, set your delivery schedule, and enjoy specialty coffee at your pace.

Pause, skip, or cancel anytime from your subscription portal.

Subscribers enjoy:

• 5% off every order
• 5% back in loyalty points
• Locked-in coffee pricing
• Early access to private sales and promotions
• Full flexibility to pause, skip, or cancel anytime

You can easily pause, skip, or cancel your coffee subscription at any time through your subscription portal. No hassle, no commitments, just great coffee, whenever you want it. You can access the subscription portal here.

Yes! You can build your subscription with multiple coffees. Just choose your favourites and set individual delivery preferences for each one. Whether you prefer bold or smooth flavours, you can customize everything to match your taste and keep your routine fresh.

No commitment required. Subscriptions are completely flexible. You can pause, skip, or cancel whenever you like.

As long as your order meets the free shipping minimum: $50 in Ontario and Quebec, $75 for the rest of Canada. If your subscription falls below that, standard shipping rates apply.

We offer shipping to Canada and the United States. Shipping is free on orders over $50 in Ontario and Quebec, and over $75 for the rest of Canada.

Shipping is free when your order reaches the minimum based on your location. Orders of $50 or more ship free within Ontario and Quebec, and orders of $75 or more ship free to the rest of Canada. No code is needed. The free shipping applies automatically.

If your order does not meet the minimum, shipping rates are calculated at checkout based on your address and the weight of your order.

We typically roast and ship your order within 1 to 2 business days. Delivery times vary by location, but most orders arrive within 3 to 5 business days after placing your order.

All of our orders are shipped using expedited service by default. There’s no need to select or pay extra for express shipping. Once your order is roasted and packed, it ships out fast and includes tracking.

Most of our orders are shipped through Canada Post, though we may use other trusted carriers depending on your location and service availability. In rare cases where postal service is delayed due to operational disruptions, we may adjust carriers to ensure your order arrives as quickly as possible.